Refund policy

Please note that once an order has been placed, it cannot be modified or canceled before delivery.

All orders are processed immediately to ensure timely delivery.


What does the customer need to do for a refund?

To return your item, please inform us of your decision by sending an email to After that, the items must be returned at your own expense to our International Returns Center: (Marvin Guellier, Herrenbergstr. 30, 77815 Bühl, Germany) and the digital NFT must be sent to our wallet (0XEXAMPLEXYZ). If you are unsure how to send an NFT, you can find instructions in our documentation.


Who bears the cost?

The buyer is responsible for the return shipping costs.


When can the customer expect a refund?

A refund will be processed within 14 days after the return arrives, in the form of a reimbursement to the originally chosen payment method.


Consequences of withdrawal

If you withdraw from this contract, we will promptly and no later than fourteen days from the day we receive the returned goods, refund all payments received from you, including the delivery costs (except for any additional costs arising from choosing a different type of delivery than the least expensive standard delivery offered by us). We may withhold the reimbursement until we have received the goods back. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the immediate costs of returning the goods. You are only liable for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We only accept returns in perfect and unused condition.